If you are not completely satisfied with your purchase from Gentle Signs Studios, you may return your order for a refund or exchange, subject to the conditions below.

Items must be returned within 30 days of receiving your order. All returned items must be unused, in their original condition and packaging, with all original tags and labels still attached.

Customers are responsible for arranging and paying for return shipping unless the item is faulty or we have agreed otherwise. We recommend using a tracked shipping service, as Gentle Signs Studios cannot take responsibility for items that are lost or damaged during return transit.

Exceptions / Non-returnable Items

Certain items cannot be returned, including custom-made, special-order or personalised products, as well as personal care goods.

If you are unsure whether your item is eligible for return, please contact us at info@gentlesignsstudios.com before sending it back.

Exchanges

If you would like a different size or item, we recommend returning your original order and placing a new order for the desired item.

Exchanges are subject to availability, and we cannot guarantee that the requested item will remain in stock while your return is in transit.

Refunds

We will notify you once we have received and inspected your return and let you know when your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@gentlesignsstudios.com.

Any refund of original shipping costs will be handled in accordance with applicable consumer law. Additional or express delivery costs are non-refundable where permitted by applicable law.

Import duties, taxes and customs fees paid directly by the customer are not refundable by Gentle Signs Studios.

Shipping Outside the EU

Orders shipped outside the European Union may be subject to import duties, taxes, customs clearance fees and other charges imposed by the destination country or carrier.

These charges are the responsibility of the customer and are not included in the item price or shipping cost unless explicitly stated otherwise at checkout.

Gentle Signs Studios has no control over these charges and is not responsible for customs delays or additional charges imposed during the import process.

By placing an order for delivery outside the EU, the customer acknowledges that import duties, taxes or customs fees may be payable before the order can be delivered.

Refused or Unclaimed International Shipments

Refusing a shipment or failing to pay applicable import duties, taxes or customs fees does not constitute a standard return.

If an order is refused, unclaimed or returned to Gentle Signs Studios because the customer has not paid applicable import duties, taxes, customs fees or carrier charges, the customer may be responsible for the costs resulting from the return.

Where permitted by applicable law, any return shipping charges, customs charges, import fees, carrier handling fees or other costs incurred by Gentle Signs Studios as a direct result of the refused or unclaimed shipment may be deducted from the customer's refund.

The remaining balance, if any, will be refunded to the original payment method once the parcel has been successfully returned to and processed by Gentle Signs Studios.

Gentle Signs Studios cannot issue a refund for a refused or unclaimed shipment until the parcel has been returned to us.

Faulty or Incorrect Items

If you receive an incorrect, damaged or defective item, please contact us at info@gentlesignsstudios.com as soon as possible with your order number and photographs of the issue.

If the item is confirmed to be faulty or incorrect, we will arrange an appropriate solution in accordance with applicable consumer law.