Refund & Shipping Policy

If you are not completely satisfied with your purchase from Gentle Signs Studios, you may return your order for a refund or exchange, subject to the conditions below.

Returns

Our standard return policy applies to eligible orders. Orders shipped to the United States are subject to the separate final sale policy outlined below, to the extent permitted by applicable law.

Items must be returned within 30 days of receiving your order. All returned items must be unused, in their original condition and packaging, with all original tags and labels still attached, subject to applicable consumer rights.

Customers are responsible for arranging and paying for return shipping unless the item is faulty or we have agreed otherwise. We recommend using a tracked shipping service, as Gentle Signs Studios cannot take responsibility for items that are lost or damaged during return transit.

To initiate a return, please contact info@gentlesignsstudios.com before sending your item back.

Any applicable statutory withdrawal rights remain unaffected, including the right to inspect or try on garments and the time allowed to return goods after exercising the right of withdrawal.

United States – Final Sale & Exchanges

All orders shipped to the United States are considered final sale. We do not accept returns or offer refunds for changes of mind, sizing or personal preference, except where required by applicable law.

Size exchanges may be considered on a case-by-case basis, subject to availability and prior approval from Gentle Signs Studios.

For approved voluntary exchanges, customers are responsible for all associated costs, including return shipping, shipping of the replacement item, and any applicable customs duties, taxes and carrier handling fees.

All exchanges must be arranged with us before any items are returned. Please contact info@gentlesignsstudios.com for further instructions.

This policy does not affect your statutory rights regarding faulty, damaged or incorrectly supplied goods.

Exceptions / Non-returnable Items

Certain items cannot be returned, including goods made to the customer's individual specifications or clearly personalised products, as well as personal care goods where an applicable legal exception applies.

If you are unsure whether your item is eligible for return, please contact us at info@gentlesignsstudios.com before sending it back.

Exchanges

If you would like a different size or item, we recommend returning your original order, where eligible, and placing a new order for the desired item.

Exchanges are subject to availability, and we cannot guarantee that the requested item will remain in stock while your return is in transit.

Orders shipped to the United States are subject to our United States – Final Sale & Exchanges policy outlined above.

Refunds

We will notify you once we have received and inspected your return and let you know when your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by applicable law. Please note that your bank or credit card provider may require additional time to process the refund.

For statutory withdrawals, refunds will be processed within the legally required timeframe. Where permitted by law, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

If more than 15 business days have passed since your refund was approved, please contact us at info@gentlesignsstudios.com.

Any refund of original shipping costs will be handled in accordance with applicable consumer law. Additional or express delivery costs are non-refundable where permitted by applicable law.

Import duties, taxes and customs fees paid directly by the customer are not refundable by Gentle Signs Studios, except where required by applicable law.

Shipping Outside the EU

Orders shipped outside the European Union may be subject to import duties, taxes, customs clearance fees and other charges imposed by the destination country or carrier.

These charges are the responsibility of the customer and are not included in the item price or shipping cost unless explicitly stated otherwise at checkout.

Gentle Signs Studios has no control over these charges and is not responsible for customs delays or additional charges imposed during the import process, except where applicable law requires otherwise.

By placing an order for delivery outside the EU, the customer acknowledges that import duties, taxes or customs fees may be payable before the order can be delivered.

International Returns & Customs

For returns originating outside the European Union, customers must contact Gentle Signs Studios before arranging return shipping so that we can provide the appropriate return and customs instructions.

International returns should be declared as "Returned Goods – Return to Original Seller" and accompanied by the original order number and any required customs documentation.

Customers are responsible for return shipping and any applicable export-related charges, unless otherwise agreed or required by applicable law.

Where permitted by applicable law, additional customs charges, import fees or carrier handling charges incurred by Gentle Signs Studios as a direct result of incorrect or incomplete return documentation may be deducted from the customer's refund.

Refused or Unclaimed International Shipments

Refusing a shipment or failing to pay applicable import duties, taxes or customs fees does not automatically constitute a valid cancellation or standard return.

If an order is refused, unclaimed or returned to Gentle Signs Studios because the customer has not paid applicable import duties, taxes, customs fees or carrier charges, the customer may be responsible for the costs resulting from the return.

Where permitted by applicable law, any reasonable return shipping charges, customs charges, import fees, carrier handling fees or other costs incurred by Gentle Signs Studios as a direct result of the refused or unclaimed shipment may be deducted from the customer's refund.

The remaining balance, if any, will be refunded to the original payment method in accordance with applicable law.

Refunds for refused or unclaimed shipments will be processed once the parcel has been returned to and processed by Gentle Signs Studios, unless applicable law requires an earlier refund.

Faulty or Incorrect Items

If you receive an incorrect, damaged or defective item, please contact us at info@gentlesignsstudios.com as soon as possible with your order number and photographs of the issue.

If the item is confirmed to be faulty or incorrect, we will arrange an appropriate solution at no additional cost to you, in accordance with applicable consumer law.